Barcode Not Found? What to Do

Sometimes a barcode scan does not return a match. This is normal and there are several easy ways to still log the food.

Why a Barcode Might Not Be Found

Nutrify uses a two-step lookup process when you scan a barcode:

1. OpenFoodFacts database - a community-maintained database of packaged foods worldwide.
2. AI fallback - if the barcode is not in the database, Nutrify attempts to identify the product using AI.

A "not found" result can happen when:

• The product is new, regional, or from a smaller brand not yet in the database.
• The barcode is damaged, blurry, or partially obscured.
• The barcode belongs to a non-food item (household products, cosmetics, etc.).
• A store-brand or private-label product has not been cataloged yet.

What to Do When a Barcode Is Not Found

Option 1: Search by Name

1. Tap the search icon at the top of the logging screen.
2. Type the product name (e.g., "Kind protein bar dark chocolate").
3. Select the closest match from the results.

Option 2: Use AI Text Description

1. From the camera screen, switch to the text input mode.
2. Type a description of the food and its quantity (e.g., "1 Kind protein bar, 40g").
3. Nutrify's AI will estimate the nutrition breakdown.

Option 3: Take a Photo Instead

1. Point your camera at the food itself (not the barcode).
2. Tap the shutter button to capture a photo.
3. Nutrify's AI analyzes the image and estimates calories and macros.

💡 Tip: For the most accurate results with packaged foods, try combining a photo of the nutrition label with a text description.

Option 4: Log Manually with My Foods

If you eat this product regularly and know its nutrition info from the label:

1. Go to My Foods from the main menu.
2. Tap the + button to create a new custom food entry.
3. Enter the product name, serving size, calories, and macros from the packaging.
4. Save it once, then log it anytime with a quick search.

Improving the Database

The OpenFoodFacts database grows every day as users and contributors add new products. If you scan a product that is not found today, it may appear in a future update.

Need More Help?

If you have a question not covered here, the fastest way to reach us is directly inside the Nutrify app:

1. Open Nutrify
2. Go to Settings
3. Tap Help & Feedback
4. Tap Report a Bug or Request a Feature

Our team reads every message. You can also email us at support@nutrifytracker.com.