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Troubleshooting

Food Scan Stuck Loading - What to Do

Check your network connection, find the pending scan indicator on the home screen, and how to cancel a stuck scan.

2 min read

If a food scan starts but never finishes, the most common cause is a slow or interrupted network connection. The AI analysis requires an internet connection to process your photo or description.

What You'll See

When a scan is processing, Nutrify shows a loading indicator on the scan screen and a pending scan indicator on the home screen. If the request times out or the connection is lost, the scan may appear stuck.

Step 1 - Check Your Internet Connection

  1. Make sure you have an active Wi-Fi or mobile data connection
  2. Open a browser or another app to confirm the internet is working
  3. If on Wi-Fi, try switching to mobile data (or vice versa) to rule out a network issue with your current connection

Step 2 - Cancel the Stuck Scan

If the scan has been loading for more than 30 seconds:

  1. Go back to the Home screen
  2. Look for the pending scan indicator at the top of the screen
  3. Tap it and select Cancel to dismiss the stuck request
  4. Try the scan again once your connection is stable

Step 3 - Force-Close and Reopen the App

If cancelling is not available:

  1. Force-close Nutrify (swipe it away from the app switcher)
  2. Reopen the app
  3. The stuck scan will be cleared automatically

Step 4 - Check for App Updates

An outdated version of Nutrify may have bugs affecting scan reliability.

  • iOS: Open the App Store, go to your profile, and check for Nutrify updates
  • Android: Open the Google Play Store and check for updates

Common Causes

  • Weak signal - Moving between rooms or going underground can drop a scan mid-request
  • VPN or firewall - Some corporate or home VPNs block the AI service endpoint. Try disabling your VPN temporarily
  • Server maintenance - Rarely, our AI service may be briefly unavailable. Check @nutrifytracker on X for status updates
💡 For best results, scan food in areas with a strong connection. Photos are compressed before sending, so even a moderate connection is usually sufficient.

Need More Help?

If you have a question not covered here, the fastest way to reach us is directly inside the Nutrify app:

  1. Open Nutrify
  2. Go to Settings
  3. Tap Help & Feedback
  4. Tap Report a Bug or Request a Feature

Our team reads every message. You can also email us at support@nutrifytracker.com.

Screenshots for this article are coming soon. In the meantime, follow the steps above to navigate the app.

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Open Nutrify and go to Settings › Help & Feedback to report a bug or request a feature directly inside the app. Our team reads every message.

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