Troubleshooting
Fix camera issues, wrong estimates, stuck scans, notification problems, and missing data.
Smart Goals, Burned Calories, and Widget/Live Activity Accuracy
Understand how Smart Goals interacts with burned calories, and how your calorie target is displayed across the app, widget, Live Activity, and Apple Watch.
My Data Is Wrong or Missing - What Happened?
Midnight rollover behavior, timezone change handling for travelers, and how to contact support if data is genuinely missing.
Food Scan Stuck Loading - What to Do
Check your network connection, find the pending scan indicator on the home screen, and how to cancel a stuck scan.
Notifications Not Arriving - How to Fix Reminders
Check notification permissions on iOS and Android, meal reminder and streak toggles, and water reminder configuration.
Camera Not Working or Black Screen - How to Fix It
If the camera shows a black screen or is denied, grant access via device Settings. Steps for iOS and Android.
Why Is the AI Giving Wrong Calorie Estimates?
Accuracy factors including photo angle, lighting, and multi-item scenes. Tips to improve results and how to report errors.
Still need help?
Open Nutrify and go to Settings › Help & Feedback to report a bug or request a feature directly inside the app.