My Data Is Wrong or Missing - What Happened?

If your nutrition data looks wrong, is missing for a day, or seems to have reset unexpectedly, this article covers the most common causes and how to resolve them.

Midnight Rollover

Nutrify resets your daily log at midnight local time. If you log food late at night (for example at 11:55 PM) and then check your history a few minutes later, those entries now belong to the previous day. This is expected behaviour - each entry is stamped to the calendar day when it was logged.

💡 If you eat past midnight and want the entry counted in the new day, edit the log entry and change its time to a minute after midnight.

Timezone Changes (Travelling)

When you travel across timezones, your device clock shifts and Nutrify follows it. This can cause:

• A day appearing to have very few entries (because some entries fell into the previous or next day's bucket after the timezone change)
• The "today" view showing a different date than expected right after landing

The fix is to make sure your device automatically updates its timezone. Enable automatic timezone on your device:

• iOS: Go to Settings > General > Date & Time and turn on Set Automatically
• Android: Go to Settings > General Management > Date and Time and enable Automatic date and time

Once automatic time is on, Nutrify will correctly assign future entries to your current local day.

Data Missing After Reinstalling

If you reinstalled Nutrify or signed in on a new device, your data is tied to your account and should restore automatically on login. If it does not:

1. Force-close Nutrify and reopen it
2. Make sure you are signed in with the same account (same Apple ID, Google account, or email) used previously
3. Give the app a minute to sync data from the server

If data is still missing after a few minutes, contact us with your account email and we will investigate.

Progress Charts Showing Zero

If your progress charts are empty:

• Make sure you have logged data for the selected time period
• Pull down on the chart to refresh
• Check that you are viewing the correct date range (tap the date selector to change it)

Calorie Goal Changed Unexpectedly

Your calorie goal recalculates automatically when you update significant profile fields (weight, age, height, gender, activity level). If your goal changed and you did not expect it, check Settings > Personal Info to see your current values. Tap Auto Calculate Goals to regenerate goals based on your current profile.

Data Genuinely Missing - Contact Support

If you believe data was lost and none of the above explains it, please contact our support team with:

• Your account email address
• The date(s) affected
• A description of what is missing

We can investigate server-side logs to identify what happened.

Need More Help?

If you have a question not covered here, the fastest way to reach us is directly inside the Nutrify app:

1. Open Nutrify
2. Go to Settings
3. Tap Help & Feedback
4. Tap Report a Bug or Request a Feature

Our team reads every message. You can also email us at support@nutrifytracker.com.